Policy Information.
Cancellation Policy.
We respectfully ask that you provide us with a 24 hour notice of any schedule changes or cancellation requests.
Please understand that when you cancel or miss your appointment without providing a 24 hour notice, we are often unable to fill that appointment time.
This is an inconvenience to us and also means our other clients miss the chance to receive services they need.
For this reason you will be charged 50% of the service fee for the first session and 100% of the service fee for each session after that we also reserve the right to require a credit card number to be given to book future appointments so that appropriate fees may be charged if a late cancellation does occur.
We understand that emergencies can arise and illnesses do occur at inappropriate times. If you have a fever and an infection or have experienced vomiting or diarrhoea within 24 hours prior to your appointment time we request that you cancel your session.
Inclement weather may also result in the need for late cancellations, we will do our best to give advanced notice if we are closing or need to cancel due to bad weather and we ask you do the same.
Please do not risk your own safety trying to make your appointment. Late cancellations due to emergencies or inclement weather will generally not result in any miss session charge but this is determined on a case by case basis.
Late arrival policy.
We request that you arrive 5 to 10 minutes prior to your appointment time to allow time to fill out any required paperwork as well as answer any intake questions the therapist may have.
We understand that issues can arise that may cause you to be late for your appointment however we asked that you call to inform us if this ever occurs so we can do our best to accommodate you.
Appointment times are reserved for each client so often there will be times we cannot exceed that reserved time without making the next client late.
For this reason arriving after your appointment time may result in loss of time for your massage so that your session ends at the scheduled time, full service fees will be charged even when sessions are shortened due to late arrival. In return we will do our best to be on time and if we are unable to do so we will add time to your session to make up for our late arrival.
Inappropriate behaviour policy.
There is absolutely no sexual component to massage whatsoever. Any insinuation, joke, gesture, conversation or request otherwise will result in immediate termination of your session and a refusal of any and all services in the future. You will be charged the full service fee regardless of the length of your session. Depending on the behaviour exhibited we may also file a report with the local authorities if necessary. Please treat your therapist with respect and dignity and you will be treated the same in return.